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Customer Reviews.

sales

5

Good service mark was great

04 July 2019

service

3.5

As above answer

03 July 2019

service

5

Easy to book, car was washed and hoovered which I didnt expect, excellent.

01 July 2019

service

5

They booked my car in and did everything to ensure that my car was ready on time, so that I wasn't late for work. Very helpful.

01 July 2019

service

5

Sarah was extremely helpful (as always) and contacted BMW to resolve the issue. She arranged for replacement parts from BMW (costing £7k) as a goodwill gesture and reduced labour costs

29 June 2019

service

4

Mini service department have been extremely helpful in sorting the repairs on my vehicle.

28 June 2019

service

3

When I got there, there was no paperwork ready as my appointment had been overlooked. When I collected the car the following morning I was told the complementary valet hadn't been done as they were too busy - very disappointing!

28 June 2019

service

5

Staff knowledgeable and helpful. Went above and beyond to help me get my service and MOT done between insurance assessment and repairs following theft and damage to my car. A great help at a stressful time.

27 June 2019

service

5

Satisfied

27 June 2019

service

5

Found the fault and repaired under warranty

24 June 2019

service

5

Feel so relaxed when I visit

21 June 2019

service

2

Waited too long for very average service

16 June 2019

service

5

great service. knowledgeable staff and fantastic after care

14 June 2019

service

5

I was dealt with quickly and professionally and my car was serviced quickly so I could continue with my working day

14 June 2019

service

2

This is the first time I used Stockport MINI. My Preston MINI contacted me two days after the work had been carried out in stockport and advertised the same MOT for much cheaper. I contacted Stockport MINI who have not responded to me.

13 June 2019

sales

5

Mark Gardiner was amazing. So professional, the nicest person I have ever bought a car from. He put me at my ease throughout the whole experience and was extremely helpful. Thank you Mark.

13 June 2019

sales

5

I was dealt with by Ed Reader who made buying my new car a totally worry free experience . He is very personable approachable and dealt with all my queries and concerns with understanding and support . He is an excellent ambassador for your brand

11 June 2019

service

3

booking and reception 5 star BUT I asked about updating my sat nav - did not say do it. The upgrade was started in workshop, had to be aborted & wiped my sat nav. Now having to go back today to have uploaded. Hugely inconvenient &frustrating

11 June 2019

service

5

First class.

10 June 2019

service

5

Our care started as soon as we entered the show room to our departure

08 June 2019

sales

5

Very good service mini was demonstrated on my email address and mark was very help and supporting

08 June 2019

service

4

Friendly service team got repair completed correctly

06 June 2019

service

5

I find the staff friendly, courteous and very helpful answering my questions professionally and with honesty.

06 June 2019

sales

5

It was a simple process and I was kept up to speed of where my new mini was in each stage it was at, in the process of being made and delivered.

03 June 2019

service

3

Very disappointed that despite dropping the car off at 8.30am & clearly stating I needed it back by 3pm and this being noted on the paperwork, I was not contacted till after 3.15pm that the car was ready therefore I was late for an appointment

30 May 2019

service

5

Very prompt and courteous.

30 May 2019

service

3

Was told work needed doing immediately that wasn't the case when another mechanic was asked.

30 May 2019

service

5

A warm welcome on arrival

28 May 2019

sales

5

We were very pleased with the purchase of our new Mini with the whole deal carried out very professionally

28 May 2019

service

5

When replacing parts, another faulty part which wasn't in stock was found, so the repairs couldn't be completed until the next day. I had to work the next day over 30 miles away. Sarah on the front desk went out of her way to arrange a courtesy car.

27 May 2019

service

5

As above

27 May 2019

service

5

Chris the service advisor friendly professional service and he's very knowledgable

26 May 2019

service

5

your staff were very good

25 May 2019

service

4

It took longer than I thought would be necessary

23 May 2019

service

5

Done very efficiently

23 May 2019

service

5

Quick service. I was updated and kept informed of progress.

22 May 2019

service

5

Helpful staff Speedy service Keep me informed

19 May 2019

service

5

Very friendly and efficient service throughout.

17 May 2019

service

5

Sarah at Stockport on the servicing desk is always very happy and helpful

12 May 2019

service

5

Nice staff liked video sent

11 May 2019

service

5

Very polite and helpful service

11 May 2019

sales

2

As stated above. Customer service leading up to delivery and purchase was poor. No response to e mails despite requesting them. I always then had to ring and ask to speak to the sales rep. Never any apologies.

09 May 2019

service

5

Sarah ( Service ) stayed way past her finishing time to allow me to collect my car, as I was stuck in traffic. Work is always explained thoroughly by the workshop and the Service desk too. Big thanks to Sarah, hope that is recognised for her.

07 May 2019

service

4

Clear and precise

06 May 2019

service

5

Very pleased

06 May 2019

service

4

Parking spaces were non existent!

06 May 2019

service

2

No-one called to tell me when the car was ready. I called mid-afternoon and was told that the servicing team were busy, but they would call me back. They didn't call me back. I ended up collecting the car the next day which caused great inconvenience

02 May 2019

sales

5

No issues. Friendly, courteous people to deal with.

30 April 2019

service

4

no issues

29 April 2019

service

3.5

Service was fine but a few minor issues like parking is difficult, documents filled in incorrectly. Other Mini centre washes car when it's in.