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Customer Reviews.

service

5

Sarah at Stockport on the servicing desk is always very happy and helpful

12 May 2019

service

5

Nice staff liked video sent

11 May 2019

service

5

Sarah ( Service ) stayed way past her finishing time to allow me to collect my car, as I was stuck in traffic. Work is always explained thoroughly by the workshop and the Service desk too. Big thanks to Sarah, hope that is recognised for her.

07 May 2019

service

5

Very pleased

06 May 2019

service

4

Clear and precise

06 May 2019

service

4

Parking spaces were non existent!

06 May 2019

service

2

No-one called to tell me when the car was ready. I called mid-afternoon and was told that the servicing team were busy, but they would call me back. They didn't call me back. I ended up collecting the car the next day which caused great inconvenience

02 May 2019

sales

5

No issues. Friendly, courteous people to deal with.

30 April 2019

service

4

no issues

29 April 2019

service

3.5

Service was fine but a few minor issues like parking is difficult, documents filled in incorrectly. Other Mini centre washes car when it's in.

29 April 2019

sales

5

Because it was a good experience

28 April 2019

sales

5

I really liked the way I was treated by Sales Exec Matt Carroll. He was knowledgeable, friendly and got me a great deal!

25 April 2019

service

3

Lack of understanding by staff member of our personal situation at the time. Husband on crutches . A flat tyre to be told after having the car for 12 mths that the tyres were obsolete. So 2 new tyres ! Offered a taxi home up to £10 -reluctantly paid.

23 April 2019

service

3

It took twice as long as the stated time

22 April 2019

service

4

Very polite and did their jobs well.

22 April 2019

sales

5

Lovely staff and knowledgeable

17 April 2019

service

5

On day service great

16 April 2019

sales

5

Again easy no fuss

16 April 2019

sales

5

Matt Carroll who was our contact was brilliant throughout the whole process

16 April 2019

service

5

Sarah kept me totally up to date with progress, and phoned when she said she'd phone. Excellent service

14 April 2019

service

5

Service was quick, feedback good and servicing staff very helpful.

14 April 2019

service

5

Really helpful and sorted issues out thoroughly. Loved the service link in the email

13 April 2019

service

5

Looked me well

13 April 2019

service

5

Great Customer service.... I waited 95 minutes in a very comfortable customer area... a very pleasing experience... I was warned it would take this length of time... I chose to stay and read my book with copious amounts of coffee

13 April 2019

sales

5

Car looked amazing on collection...

11 April 2019

sales

5

Always kept me up to date

10 April 2019

sales

5

Danielle was brilliant. This is my 7th new car and by far the cheapest, however the service by far out shone that of all previous purchases. She couldn't do enough to help us and it was largely the customer service that persuaded us away from Jaguar

10 April 2019

sales

5

Very satisfied mark was fantastic

09 April 2019

sales

5

Always quick to reply. Very friendly. Couldn't help enough.

08 April 2019

sales

5

Excellent service

08 April 2019

sales

5

Very efficient and friendly.

07 April 2019

service

4

Y can u just be very satisfied

03 April 2019

service

5

very efficient , good communication staff very helpful

02 April 2019

sales

5

Matt the sales person listened to our requirements and gave very good advice without pressure.

01 April 2019

sales

5

As previous. Mark Gardiner was a really nice chap to deal with

31 March 2019

service

3

Not all issues dealt with to my satisfaction even after extensive explanations and test drive with technician

29 March 2019

service

4

The video report for my car was a nice touch although it was tricky to hear the mechanic talking. The service and MOT were completed very quickly.

29 March 2019

service

5

Chris who booked me in and greeted me when I got Mini was very helpful and polite and my mini was needed new brakes front and back, I sat and waited, it wasn't a long wait and all the staff were pleasant and attentive

29 March 2019

sales

3

Having purchased vehicles at Williams Land Rover and Guy Salmon Jaguar in the last four years the customer service at mini was a poor 3rd. Thanks to poor refreshment options and no formal reception.

26 March 2019

sales

5

Salesman and finance person were very attentive and listened to what I wanted and delivered such

25 March 2019

service

5

The car was serviced punctually and within the TLC package I had bought. I received the report and the quote for the body repair as requested, via email and immediately following the service.

23 March 2019

service

5

From dropping the car off to picking it back up all so easy made to feel welcome and comfortable, like clockwork.

22 March 2019

service

3

Rear Brake sensor defunct after previous service you required £220 with 6.5mm left on the shoe. I believe this is a failure caused by the Hand Brake being over tight when applied. This is surely a design fault which you should resolve.

22 March 2019

service

5

While you wait service and kept updated throughout. Comfortable waiting area with good refreshments and easy access WiFi

22 March 2019

sales

3

The sales has not been as good as expected. Staff have not been getting back to me and there has been several glitches

21 March 2019

service

4

Professional service

21 March 2019

sales

5

Everything went smoothly Rachel kept in touch and organised everything really well

20 March 2019

sales

5

Happy with the purchase and delivery. Rachel has done really well with regards to keeping me updated.

19 March 2019

service

1

Overall appalled with each person I have encountered there. Sarah Vessey was the only person that did a decent job of keeping in touch. Olivia at customer service also failed to call me back on a number of occasions.

15 March 2019

sales

5

No problems - the whole sale went through smoothly and efficiently.