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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
202 ratings and 172 comments received in the last 90 days.
08 October 2026
Brilliant customer service from alisha at Stockport mini could not fault the process from start to finish would highly recommend
07 October 2026
Very friendly service.
06 October 2026
Regular, helpful and friendly communications from Laura on the team so I knew where we were up to and what was happening next at each step of the way.
05 October 2026
We purchased our previous Mini from Williams Stockport and were very happy with the Sales and Service over the past 4 years, so were pleased Jake was able to help us with the replacement.
04 October 2026
Service was impeccable and staff were very friendly and happy to accommodate.
03 October 2026
Attentive, informative and listened to my preferences
02 October 2026
Everything was great from start to finish
02 October 2026
Very helpful and courteous service
01 October 2026
Lovely support throughout.
30 September 2026
When purchasing, Jake wasn't pushy, he kept me updated regularly & offered a great service overall.
29 September 2026
Excellent customer service. Very helpful and friendly staff and would like a special mention for Alisha and Mark at the Stockport garage
29 September 2026
Service was superb
28 September 2026
Freya was amazing and so supportive during the entire process. We couldn't be more delighted about how easy it was, and how value we felt as customers.
28 September 2026
Amazing lady called Alysha always in contact with updates whilst waiting for delivery of the mini.
27 September 2026
Seemless process
27 September 2026
Laura and her colleague were attentive, knowledgeable and friendly. The whole process was joyous
26 September 2026
Freya was fantastic she kept me fully up to date with progress , she's was very helpful and made the whole process easy and efficient
26 September 2026
The staff were AMAZING especially Naz. Very helpful and very pleasant. Explained every thing to me .rang me few days after my purchase to see how things are which I thought was so lovely.
26 September 2026
Laura my sales rep was fantastic. Everything went so smoothly and she was very attentive and kept me up to date through the whole process
23 September 2026
We were looked after and kept informed throughout the process by Jake(Gallimore). He was friendly and very professional. On delivery of the car he spent time with us, went through the controls and linked my i-phone. You should keep hold of Jake.
22 September 2026
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22 September 2026
From start to finish the experience was fantastic. There was a delay with the build but Jake the sales advisor was completely transparent and constantly kept me updated.
22 September 2026
Great service from start to finish.
21 September 2026
It was a pleasure to buy my mini from Williams and Jake was excellent. He was open, honest and upfront. He kept in touch with us and made the whole experience very easy. This is my third new mini, the first from Williams and definitely the best.
19 September 2026
From beginning, Jake at Williams Stockport handled the case with utmost professionalism. We were offered a spontaneous test drive, truly understood our unique situation. Mark came on his day off to complete the formalities. It was a smooth handover.
18 September 2026
I've been a loyal Williams MINI customer for many years and every time I'm ready for my next car, the experience is always exemplary. Naz was so friendly, helpful and accommodating throughout. She was a pleasure to deal with and made the whole proces
17 September 2026
Great sales team, Naz Jahanshahi explained everything to me from start to finish and was a great help with the technology side of things, as an older lady I find it difficult. My new Mini was presented to me beautifully in the showroom by Naz.
17 September 2026
Everyone helpful and friendly. A variety of mini's available to compare the differences
16 September 2026
From start to finish, the service and attention that I have received have been first class. Alisha has gone out of her way to sort matters out for me, resulting in a very smooth transaction being done
16 September 2026
Kept very well informed from ordering to receiving the car. Overall the customer service was excellent
15 September 2026
Excellent experience with Stockport dealership, especially Laura. She was friendly, professional, knowledgeable, and extremely helpful throughout the whole process. Nothing was too much trouble, and she made everything easy and stress-free.
15 September 2026
Alisha who supported me through my journey at Mini, was absolutely fantastic. She kept me up to date and communicated with me all the time. Alisha is a lovely, kind and wonderful lady! I am so grateful for all of her help
15 September 2026
Very satisfied helpful staff especially Alisha she was wonderful
15 September 2026
Brilliant from start to finish. Alisha was super helpful, and really looked after us throughout it all, making sure the experience was absolutely perfect and that we were happy with everything. Top notch service; we will definitely be back again!
14 September 2026
So lovely to deal with, friendly and so supportive.
13 September 2026
Freya Kelly at Williams Mini was excellent. She was welcoming and friendly and was thorough in demonstrating the car.
13 September 2026
I went to a different mini company where the service was dreadful so decided to try Williams Stockport who were amazing
12 September 2026
Experience of test driving and choosing my mini was relaxed but efficient. Freya wasn't pushy which I appreciated Collected my new car at a time that suited me.
09 September 2026
Great service from Freya
07 September 2026
Jake was so helpful. He was attentive when I visited the centre on 2 occasions, he was available to answer any questions and was prompt in his responses. I would recommend visiting this centre to anyone thinking of buying a mini, and asking for Jake.
04 September 2026
Alisha was extremely helpful and thoughtful with the setup of my Mini. Nothing has been too much trouble, she has answered any questions I have quickly and is very knowledgeable about Mini
04 September 2026
Always kept updated about delivery time. Friendly and professional
31 August 2026
Great service and really easy to run through our needs and get us the right car
28 August 2026
Welcoming and friendly staff
25 August 2026
Knowledgeable mini sales representative. Gave us the right information we needed to chose the right car for us . Swift service from ordering the vehicle to receiving the vehicle .
22 August 2026
Jake was a fantastic salesman he explained everything we needed to know and more, he made us feel comfortable with everything to do with the car before we left. Thanks for a wonderful experience
21 August 2026
Jake and Mark went out of their way to make sure we got our car asap. Would definitely recommend.
19 August 2026
Really welcoming Offered me a test drive Nice showroom Alicia was able to explain the differences between the different levels of mini.
17 August 2026
Welcoming showroom and a friendly team who all put the interests of the customer first.
17 August 2026
Everything went straight forward
11 August 2026
Freya was very friendly, helpful & very knowledgeable. I couldn't have wanted anything else from purchasing a new car. Before my dad passed away, one of his wishes was for me to buy a new car. Freya was very respectful knowing this, with her approach
06 August 2026
Jake has provided great customer service and support for me and my family during the whole process. Jake has been very attentive and always keeping us in the loop at every stage of our mini journey Jake has been professional and very caring. Thankyou
05 August 2026
From start to finish the experience was excellent. Everyone was friendly and welcoming, especially Alisha, who was knowledgeable, patient and never pushy. The whole process was smooth and enjoyable, making buying my new MINI a pleasure.
04 August 2026
Very friendly, informative, and helpful. Not pushy in any way
04 August 2026
Laura looked after me really well from 1st point of contact to delivery of the car
03 August 2026
Process was easy and enjoyable from start to finish. Online document e-signing made everything simple and seamless. Laura was incredibly helpful and personable.
01 August 2026
Alisha Lane was excellent. Knowledgeable, helpful, efficient and very pleasant throughout the purchase process.
31 July 2026
The sales agent, Naz, was very friendly, knowledgeable and professional. She kept me updated at all stages of the process. Nothing was too much trouble. She came across as honest and fair and wasn't pushy with the options we didn't want.
29 July 2026
Friendly and efficient staff. Calls and emails responded too in a timely manner.
28 July 2026
Great customer service
28 July 2026
They kept me up to date on everything, were really prompt and knew what they were doing
25 July 2026
Very tentative staff
23 July 2026
Good communication and service
22 July 2026
Everything went smoothly from start to finish and Jake who dealt with us was such a lovely person too. Communication was excellent and if we had any questions, Jake was able to answer them.
22 July 2026
Staff made the experience easy and painless from start to finish.
21 July 2026
Great choice of cars and no pressure to hurry when considering purchasing. Options clearly explained. Customer service was great.
21 July 2026
It was my Dream to own a Mini Cooper as my 1st car bought with my hard earned money and that dream came true on the 17th August 2026 after recieving the keys and driving it home from the showroom. Williams Stockport gave me the best experience. Kudos
19 July 2026
Laura Scott was extremely knowledgeable about the car, put us under no undue pressure and was a pleasure to deal with throughout. It was also positive that she invited us to maintain contact after the purchase should we need assistance.
19 July 2026
Friendly, professional, helpful, welcoming Accommodating me when I needed to pick up the car a different day to what had been arranged nothing was too much trouble. On car pick up the sales lady was extremely informative and helpful.
16 July 2026
NAZ was professional, friendly, known and to the point.
07 October 2026
So pleased with the service I received A call prior to the appointment and the short discussion ensured that the tyre model was available on the day Dawn was great kept me informed with a smile I won't be using any other dealerships Thank you
04 October 2026
Cos the mini is the best car ever, the service received from sales team second to none. Collected my new mini Thursday, Friday it wouldn't start, Monday Laura arranged a curtesy car, diagnostics and new part all with 5 days, service at its best ?? ??
04 October 2026
Very polite
04 October 2026
This was my first using the book and wait Dawn was lovely and very professional The waiting area was clean and the refreshment facilities were fantastic Cannot fault anything from the moment I arrived and left. Thank you
04 October 2026
Good knowledge of the cars, guided us well. And let us change the colour after ordering initially.
04 October 2026
Expensive but good job done
01 October 2026
They were extremely efficient and finished the service much earlier than I expected
30 September 2026
Friendly and prompt service
29 September 2026
Five stars
29 September 2026
Alisha was really knowledgable and helpful
28 September 2026
Efficiency
28 September 2026
The front of house experience was excellent from the show room to booking in and collection process with the self manage facility. The car however has come back with faults that it didn't have before and a problem with fixed suspension/wheel.
28 September 2026
Good but not enough space for my feedback
27 September 2026
Easy to book, very helpful staff
26 September 2026
I was charged for replacing front and rear brake discs and pads at 25000 miles. Having had cars on 3 year leases for the last 20 years this is the first time I've ever needed to have this done.
26 September 2026
Easy check in and out. Kept informed throughout the process.
24 September 2026
Everyone always very helpful
24 September 2026
Always great service
24 September 2026
This refers to the service I received at BMW
24 September 2026
It was a seamless process with great communication
24 September 2026
From the initial booking call through to helping with a loan car and fixing the vehicle was a really easy and swift process. We were kept updated at each stage.
22 September 2026
Although mini have got extended wait times. Communication was brilliant
20 September 2026
Kept customer well informed with the progress throughout the day. Reports received is clear and concise with details.
19 September 2026
The service was excellent, communication throughout. Upon booking receptionist was rude
19 September 2026
Centre was good, nice touch providing free refreshments. I dealt with Tom who kept me up to date with everything, very polite and helpful.
17 September 2026
My Mini was in the garage for 2 and 1/2 days after I was originally told the work would take about 2 hours when I booked it in.
16 September 2026
I've been a loyal Williams MINI customer for many years and the experience is always excellent. Naz was so friendly, helpful and accommodating. Communication was quick, nothing was too much trouble and she made the whole process really enjoyable.
16 September 2026
Appreciated flexibility to change the booking date.However, I wasn't informed at initial booking that it would take 2 full days, so work/home life had to to be adjusted with no car. No courtesy car offered. Car not washed as promised before return.
15 September 2026
polite and helpful staff
15 September 2026
Everything satisfctory
14 September 2026
Very polite and efficient service.
13 September 2026
Made welcome and service team very helpful.
13 September 2026
They were great but didn't wash and hoover my car as usual
13 September 2026
I was really happy until I noticed my alloy was curbed and there is a chuck out of my tyre. A lady said she would get someone to contact me about a repair but I've not heard anything
12 September 2026
Very friendly efficient service by all members
12 September 2026
I wanted it all done in one go but the tyre van. Broke down so I had to come back in the Saturday morning not your fault but got me in first thing in the Saturday even though you were fully booked .. drink selection elite .. prices are very expensive
09 September 2026
Brilliant I had Alisha help me with getting my car through Motorability she was so helpful and answered any question I may of had o couldn't fault her
08 September 2026
Alisha went above and beyond!
02 September 2026
Very pleased with the work. Only small thing. I signed in but after waiting for someone to get my keys (I was going to stay while the work was done) so had to get a receptionist to sort
02 September 2026
All people I talked to were very helpful and polite
02 September 2026
Staff couldn't be bothered with me made me feel awful was told would be rung or informed the night out the day about car I got one text then I rang and no one answered then got through and no one could be found
02 September 2026
Friendly, knowledgeable helpful staff, fabulous range of products, loved the test drive facility
02 September 2026
I was helped by the lovely Chloe. She welcomed me in so warmly, kept me updated throughout the whole process and was so helpful. The Centre is beautiful too. So comfortable with everything I could need.
01 September 2026
Asked for a call back to speak to someone, never received one
31 August 2026
Excellent service
31 August 2026
I had tried to cancel my appointment on the phone, to which the person on the phone couldn't find the booking on the system but reassured me that they would let the servicing team know I would not be going. Then I was asked 3 more times to confirm
29 August 2026
Staff always helpful
28 August 2026
Greeted warmly by a receptionist..didn't want to use self check in she guided me to an assistant who checked my car in
27 August 2026
Great service
27 August 2026
Was texted my car was ready before it was
27 August 2026
Everything went smoothly and the communication was good.
25 August 2026
Lack of communication.. nobody answers the phone other than the AI lady who will transfer you to anybody but if they dont answer you can get bounced around the department. And i have been.
25 August 2026
Good courtesy and very helpful
24 August 2026
It was all very good except I was given two different costs from the initial phone call to a courtesy call I received the day before my visit. The cheaper initial cost was honoured.
24 August 2026
Service from Naz was just perfect
24 August 2026
The MIOT didn't happen as ramp broke. Staff didn't know when it would be repaired so booked with Halliwell Jones Mini & MOT was £15 cheaper
24 August 2026
Friendly excellent service
23 August 2026
Very professional and pleasant experience
22 August 2026
The service once I spoke with a person was excellent but your pretend real but automated answering service was apalling. It would not let me cancel the appointment and said someone would ring me back but nobody ever did.
19 August 2026
Tom was excellent - however the receptionist ( black hair - 2 desks in ) was totally rude, appalling attitude so much so I had to speak to a manager . This is the second time she has been rude , raising her hand to me saying not to speak to her !
19 August 2026
Lovely people, great service. But unfortunately, the MOT machine broke so couldn't be done which means I need to drive down again and take time off work.
18 August 2026
Fantastic waiting area. Saturday Booking Clerk was so friendly too. Choice of refreshments and viewing area perfect. Thank you ??
18 August 2026
Waited for nearly an hour as mini not informed drop off location changed but once in service team were fab
18 August 2026
They did the job as required, no complications and more than helpful.
17 August 2026
Great service
17 August 2026
Fantastic service everytime I visited the centre. Freya was very friendly , helpful & knowledgeable. Thank you Freya!
17 August 2026
When booking the vehicle in I visited the dealership but the service advisor missed of an item that was required so I got call during the day to ask if I wanted this work done not a problem but should have been handled properly
14 August 2026
The service was well organised with all staff keeping myself updated to where my vehicle was and what was happening. Communication sent was efficient and made the check in process smoothly. Car serviced and returned as quickly as possible.
14 August 2026
Due to replacement part my car was booked in on two occasions. Even though staff were accommodating I still found the experience was not as efficient as previously noted and waiting time was not as expected of Williams in the past.
13 August 2026
Everything went to plan and as expected.
12 August 2026
Services times could be better targeted when advance booked. A 3hr wait at the garage when you don't live close is too long.
12 August 2026
They brought my appt forward as requested and everything went very smoothly. Special thanks to Dawn Cauldwell for going above and beyond with her amazing kindness.
11 August 2026
Sam was great on the day. It appears some appointments
10 August 2026
Fantastic service, i was an emergency and i was dealt with quickly and efficiently
10 August 2026
Good service
10 August 2026
Staff were kind and considerate
07 August 2026
Very friendly and helpful
06 August 2026
Service was professional and efficient from booking to collecting the car after the MoT
05 August 2026
Very promo and a good service
04 August 2026
From start to finish the experience was excellent. Everyone was friendly and welcoming, especially Alisha, who was knowledgeable, patient and never pushy. The whole process was smooth and enjoyable, making buying my new MINI a pleasure.
03 August 2026
I was looked after and kept informed. It's a relaxing waiting area.
03 August 2026
Vehicle went in 27/7 picked up 28/7 - fault repeated 8 times on 29/7 returned to you 30/7. No contact from you until 3/7. Car apperently suffered windscreen damage on road test. Still not been supplied courtesy vehicle. Disgrace. Sort this out.
03 August 2026
Easy process dropping off my car and picking up my car with the lockbox's.
01 August 2026
Faultless, efficient service
29 July 2026
Fantastic
29 July 2026
Always had a great experience with Mini. Staff are very helpful and on the ball.
27 July 2026
First service. booked in 9.15 Asked for 4 pm collect but not ready till after 5 pm Received a text at noon stating all going to schedule!!
27 July 2026
all staff were helpful
27 July 2026
Helpful - worked to fit us in with little notice, much appreciated
27 July 2026
Didn't have tyre in stock to be able to replace. I had to take it to another garage to get a replacement and bring it back to get the MOT completed before I went on holiday. Made for a stressful afternoon in a heatwave.
25 July 2026
From start to finish first class service.
22 July 2026
All as expected
21 July 2026
Always satisfied with service
21 July 2026
Would have been 5 but booked 7.30 drop off but service centre to drop off key was not opened until 7.55. Also I didn't know I had seasonal check ups as full paperwork was not received. I found out by chance. I have now received full details.
20 July 2026
Very helpful and offered to do extra work that wasn't booked. Dawn was extra helpful and sorted both service plans as well.
20 July 2026
The check in and out process was really easy, staff were very friendly. My car wasnt very clean on collection e.g. boot wasnt hoovered - given the cost I expected the car to be really clean.
19 July 2026
Easy process and car was cleaned as well.
19 July 2026
Prompt responses and clear information
15 July 2026
Very quick and easy with the self service machines
15 July 2026
Really good communication throughout the whole process
15 July 2026
The service at BMW in Stockport is always great across all areas of the team. They really know how to provide a top quality service for their customers. I always feel relaxed knowing that my car is in superb hands at the Stockport branch.
FIND Williams Stockport.
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Open as Usual
31 December: Closed from 1pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 477 5500
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Please note that our Christmas opening hours are as follows:
24 December: Closed from 1pm
25 & 26 December: Closed
27 – 30 December: Open as Usual
31 December: Closed from 1pm
1 January: Closed
2 January: Normal Hours Resume
Phone
- 0161 477 6000
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
08 October 2026
I was very satisfied as everything went super smoothly from start to finish