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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 180 comments received in the last 90 days.
31 October 2026
Fantastic experience Laura was first class
31 October 2026
It was a lovely experience upon collecting my new mini..Alisha was extremely pro active and covered every feature of the mini.
30 October 2026
Very satisfied with the experience. Excellent customer service throughout.
29 October 2026
Alisha was lovely and i was going to look at other cars but i didnt because of the service.
25 October 2026
Extremely satisfied! The team were friendly, professional and helpful throughout, keeping me informed and making the process seamless. The handover made collecting my new car feel truly special. Thank you for an excellent experience!
24 October 2026
The experience couldn't have been better, Jake updated me regularly on the run up to delivery. He helped me set up the app and talked me through the operation of app and the car. He couldn't have been more helpful, you should give him a bonus!
23 October 2026
Very informative & helpful staff (Alicia) was regularly updated about my car. Very thorough handover & check that I was confident with the multiple functions on the screen. Don't think there was more that could have been done to make my sale better
23 October 2026
Good customer service
22 October 2026
Alisha was amazing and talked us through the whole process making sure we had everything that met our needs! I would highly recommend her service
22 October 2026
Jake Gillmore was amazing from start to end, he has the patience of a saint
22 October 2026
Jake was amazing with us, he helped us secure our first car, and everything was explained. He answered all my questions and was always in contact with updates.
22 October 2026
Extremely satisfied with my experience at mini Stockport with Jake. He was so helpful and informative. Made sure I was updated on the progress off the car while waiting for car to be made.
20 October 2026
Great service and communication
20 October 2026
Amazing customer service. Always friendly and happy to get the best deal for me
18 October 2026
The initial salesman that we dealt with was not too good at returning calls and fulfilling his promises. However when Jake took over he kept us informed regularly and was very professional friendly and patient at the handover.
15 October 2026
Very helpful and professional service. Nothing was too much trouble and they provided excellent support.
10 October 2026
I thought Alisha Lane was a fabulous saleswoman - very good at her job
09 October 2026
Alisha Lane at Stockport Mini has been absolutely fantastic.
08 October 2026
I was very satisfied as everything went super smoothly from start to finish
08 October 2026
Brilliant customer service from alisha at Stockport mini could not fault the process from start to finish would highly recommend
07 October 2026
Very friendly service.
06 October 2026
Regular, helpful and friendly communications from Laura on the team so I knew where we were up to and what was happening next at each step of the way.
05 October 2026
We purchased our previous Mini from Williams Stockport and were very happy with the Sales and Service over the past 4 years, so were pleased Jake was able to help us with the replacement.
04 October 2026
Service was impeccable and staff were very friendly and happy to accommodate.
03 October 2026
Attentive, informative and listened to my preferences
02 October 2026
Very helpful and courteous service
02 October 2026
Everything was great from start to finish
01 October 2026
Lovely support throughout.
30 September 2026
When purchasing, Jake wasn't pushy, he kept me updated regularly & offered a great service overall.
29 September 2026
Excellent customer service. Very helpful and friendly staff and would like a special mention for Alisha and Mark at the Stockport garage
29 September 2026
Service was superb
28 September 2026
Freya was amazing and so supportive during the entire process. We couldn't be more delighted about how easy it was, and how value we felt as customers.
28 September 2026
Amazing lady called Alysha always in contact with updates whilst waiting for delivery of the mini.
27 September 2026
Laura and her colleague were attentive, knowledgeable and friendly. The whole process was joyous
27 September 2026
Seemless process
26 September 2026
Laura my sales rep was fantastic. Everything went so smoothly and she was very attentive and kept me up to date through the whole process
26 September 2026
The staff were AMAZING especially Naz. Very helpful and very pleasant. Explained every thing to me .rang me few days after my purchase to see how things are which I thought was so lovely.
26 September 2026
Freya was fantastic she kept me fully up to date with progress , she's was very helpful and made the whole process easy and efficient
23 September 2026
We were looked after and kept informed throughout the process by Jake(Gallimore). He was friendly and very professional. On delivery of the car he spent time with us, went through the controls and linked my i-phone. You should keep hold of Jake.
22 September 2026
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22 September 2026
From start to finish the experience was fantastic. There was a delay with the build but Jake the sales advisor was completely transparent and constantly kept me updated.
22 September 2026
Great service from start to finish.
21 September 2026
It was a pleasure to buy my mini from Williams and Jake was excellent. He was open, honest and upfront. He kept in touch with us and made the whole experience very easy. This is my third new mini, the first from Williams and definitely the best.
19 September 2026
From beginning, Jake at Williams Stockport handled the case with utmost professionalism. We were offered a spontaneous test drive, truly understood our unique situation. Mark came on his day off to complete the formalities. It was a smooth handover.
18 September 2026
I've been a loyal Williams MINI customer for many years and every time I'm ready for my next car, the experience is always exemplary. Naz was so friendly, helpful and accommodating throughout. She was a pleasure to deal with and made the whole proces
17 September 2026
Everyone helpful and friendly. A variety of mini's available to compare the differences
17 September 2026
Great sales team, Naz Jahanshahi explained everything to me from start to finish and was a great help with the technology side of things, as an older lady I find it difficult. My new Mini was presented to me beautifully in the showroom by Naz.
16 September 2026
From start to finish, the service and attention that I have received have been first class. Alisha has gone out of her way to sort matters out for me, resulting in a very smooth transaction being done
16 September 2026
Kept very well informed from ordering to receiving the car. Overall the customer service was excellent
15 September 2026
Excellent experience with Stockport dealership, especially Laura. She was friendly, professional, knowledgeable, and extremely helpful throughout the whole process. Nothing was too much trouble, and she made everything easy and stress-free.
15 September 2026
Very satisfied helpful staff especially Alisha she was wonderful
15 September 2026
Brilliant from start to finish. Alisha was super helpful, and really looked after us throughout it all, making sure the experience was absolutely perfect and that we were happy with everything. Top notch service; we will definitely be back again!
15 September 2026
Alisha who supported me through my journey at Mini, was absolutely fantastic. She kept me up to date and communicated with me all the time. Alisha is a lovely, kind and wonderful lady! I am so grateful for all of her help
14 September 2026
So lovely to deal with, friendly and so supportive.
13 September 2026
Freya Kelly at Williams Mini was excellent. She was welcoming and friendly and was thorough in demonstrating the car.
13 September 2026
I went to a different mini company where the service was dreadful so decided to try Williams Stockport who were amazing
12 September 2026
Experience of test driving and choosing my mini was relaxed but efficient. Freya wasn't pushy which I appreciated Collected my new car at a time that suited me.
09 September 2026
Great service from Freya
07 September 2026
Jake was so helpful. He was attentive when I visited the centre on 2 occasions, he was available to answer any questions and was prompt in his responses. I would recommend visiting this centre to anyone thinking of buying a mini, and asking for Jake.
04 September 2026
Always kept updated about delivery time. Friendly and professional
04 September 2026
Alisha was extremely helpful and thoughtful with the setup of my Mini. Nothing has been too much trouble, she has answered any questions I have quickly and is very knowledgeable about Mini
31 August 2026
Great service and really easy to run through our needs and get us the right car
28 August 2026
Welcoming and friendly staff
25 August 2026
Knowledgeable mini sales representative. Gave us the right information we needed to chose the right car for us . Swift service from ordering the vehicle to receiving the vehicle .
22 August 2026
Jake was a fantastic salesman he explained everything we needed to know and more, he made us feel comfortable with everything to do with the car before we left. Thanks for a wonderful experience
21 August 2026
Jake and Mark went out of their way to make sure we got our car asap. Would definitely recommend.
19 August 2026
Really welcoming Offered me a test drive Nice showroom Alicia was able to explain the differences between the different levels of mini.
17 August 2026
Welcoming showroom and a friendly team who all put the interests of the customer first.
17 August 2026
Everything went straight forward
11 August 2026
Freya was very friendly, helpful & very knowledgeable. I couldn't have wanted anything else from purchasing a new car. Before my dad passed away, one of his wishes was for me to buy a new car. Freya was very respectful knowing this, with her approach
01 November 2026
I don't have a mini I have a BMW
01 November 2026
The experience was as expected. You could do with more snacks when waiting a few hours.
01 November 2026
Dawn on the Helpdesk was excellent - the service desk and waiting area were fantastic on the whole.
01 November 2026
Very courteous and friendly staff and service despite me taking my dog into the show room
30 October 2026
Friendly team, plesent, always go the extra mile to help.
29 October 2026
Helpful prompt attention from centre staff
28 October 2026
Good service as usual
27 October 2026
Staff were excellent , very efficient.
27 October 2026
All good
27 October 2026
Great, friendly service and professional repair
27 October 2026
I received an email with a 20% off code for the service. This has not been applied to my account. I also emailed Sam (BMW manager) about an alloy repair but I've received no feedback.
26 October 2026
Helpful and accommodating and also kept me informed promptly throughout
26 October 2026
My visit went smoothly, a pleasant and friendly place.
24 October 2026
Dawn was very helpful and the service was very speedy
24 October 2026
I have had an issue with tyre pressure since I got the car from you. STILL it is a problem Staff and service were excellent! Not cheap ??
24 October 2026
Excellent service as usual
20 October 2026
Great communication, approachable staff.
20 October 2026
All went smoothly
19 October 2026
Picked up car and found multiple circular scratches on the roof of my car.
19 October 2026
Easy to book appointment, Dawn as always helpful and knowledgable
19 October 2026
Hadn't realised they had turned off the auto headlights. Would suggest they either mention it/don't do it/switch back on. Very pleased they removed a nail or something from the tyre with no charge. Wash & hoover was unnecessary as done very quickly
18 October 2026
Work was completed as advised.
18 October 2026
Prompt service at reception, regular updates on progress and issues.
17 October 2026
Staff all helpful and pleasant
17 October 2026
Took a bit longer than I anticipated, otherwis fine
15 October 2026
I didn't t have a service check your recird
14 October 2026
no comment
13 October 2026
Dawn was very kind and explained exactly what they would do and how long it should take.
13 October 2026
Friendly welcome,made comfortable and dealt with very efficiently.
13 October 2026
Efficient, polite and decent calue
12 October 2026
Was well taken care of throughout the experience by Dawn
11 October 2026
Efficiency politeness job well done
07 October 2026
So pleased with the service I received A call prior to the appointment and the short discussion ensured that the tyre model was available on the day Dawn was great kept me informed with a smile I won't be using any other dealerships Thank you
04 October 2026
This was my first using the book and wait Dawn was lovely and very professional The waiting area was clean and the refreshment facilities were fantastic Cannot fault anything from the moment I arrived and left. Thank you
04 October 2026
Expensive but good job done
04 October 2026
Very polite
04 October 2026
Cos the mini is the best car ever, the service received from sales team second to none. Collected my new mini Thursday, Friday it wouldn't start, Monday Laura arranged a curtesy car, diagnostics and new part all with 5 days, service at its best ?? ??
04 October 2026
Good knowledge of the cars, guided us well. And let us change the colour after ordering initially.
01 October 2026
They were extremely efficient and finished the service much earlier than I expected
30 September 2026
Friendly and prompt service
29 September 2026
Alisha was really knowledgable and helpful
29 September 2026
Five stars
28 September 2026
Efficiency
28 September 2026
Good but not enough space for my feedback
28 September 2026
The front of house experience was excellent from the show room to booking in and collection process with the self manage facility. The car however has come back with faults that it didn't have before and a problem with fixed suspension/wheel.
27 September 2026
Easy to book, very helpful staff
26 September 2026
Easy check in and out. Kept informed throughout the process.
26 September 2026
I was charged for replacing front and rear brake discs and pads at 25000 miles. Having had cars on 3 year leases for the last 20 years this is the first time I've ever needed to have this done.
24 September 2026
From the initial booking call through to helping with a loan car and fixing the vehicle was a really easy and swift process. We were kept updated at each stage.
24 September 2026
Everyone always very helpful
24 September 2026
It was a seamless process with great communication
24 September 2026
This refers to the service I received at BMW
24 September 2026
Always great service
22 September 2026
Although mini have got extended wait times. Communication was brilliant
20 September 2026
Kept customer well informed with the progress throughout the day. Reports received is clear and concise with details.
19 September 2026
Centre was good, nice touch providing free refreshments. I dealt with Tom who kept me up to date with everything, very polite and helpful.
19 September 2026
The service was excellent, communication throughout. Upon booking receptionist was rude
17 September 2026
My Mini was in the garage for 2 and 1/2 days after I was originally told the work would take about 2 hours when I booked it in.
16 September 2026
Appreciated flexibility to change the booking date.However, I wasn't informed at initial booking that it would take 2 full days, so work/home life had to to be adjusted with no car. No courtesy car offered. Car not washed as promised before return.
16 September 2026
I've been a loyal Williams MINI customer for many years and the experience is always excellent. Naz was so friendly, helpful and accommodating. Communication was quick, nothing was too much trouble and she made the whole process really enjoyable.
15 September 2026
Everything satisfctory
15 September 2026
polite and helpful staff
14 September 2026
Very polite and efficient service.
13 September 2026
Made welcome and service team very helpful.
13 September 2026
I was really happy until I noticed my alloy was curbed and there is a chuck out of my tyre. A lady said she would get someone to contact me about a repair but I've not heard anything
13 September 2026
They were great but didn't wash and hoover my car as usual
12 September 2026
I wanted it all done in one go but the tyre van. Broke down so I had to come back in the Saturday morning not your fault but got me in first thing in the Saturday even though you were fully booked .. drink selection elite .. prices are very expensive
12 September 2026
Very friendly efficient service by all members
09 September 2026
Brilliant I had Alisha help me with getting my car through Motorability she was so helpful and answered any question I may of had o couldn't fault her
08 September 2026
Alisha went above and beyond!
02 September 2026
All people I talked to were very helpful and polite
02 September 2026
Staff couldn't be bothered with me made me feel awful was told would be rung or informed the night out the day about car I got one text then I rang and no one answered then got through and no one could be found
02 September 2026
Very pleased with the work. Only small thing. I signed in but after waiting for someone to get my keys (I was going to stay while the work was done) so had to get a receptionist to sort
02 September 2026
I was helped by the lovely Chloe. She welcomed me in so warmly, kept me updated throughout the whole process and was so helpful. The Centre is beautiful too. So comfortable with everything I could need.
02 September 2026
Friendly, knowledgeable helpful staff, fabulous range of products, loved the test drive facility
01 September 2026
Asked for a call back to speak to someone, never received one
31 August 2026
Excellent service
31 August 2026
I had tried to cancel my appointment on the phone, to which the person on the phone couldn't find the booking on the system but reassured me that they would let the servicing team know I would not be going. Then I was asked 3 more times to confirm
29 August 2026
Staff always helpful
28 August 2026
Greeted warmly by a receptionist..didn't want to use self check in she guided me to an assistant who checked my car in
27 August 2026
Was texted my car was ready before it was
27 August 2026
Great service
27 August 2026
Everything went smoothly and the communication was good.
25 August 2026
Lack of communication.. nobody answers the phone other than the AI lady who will transfer you to anybody but if they dont answer you can get bounced around the department. And i have been.
25 August 2026
Good courtesy and very helpful
24 August 2026
The MIOT didn't happen as ramp broke. Staff didn't know when it would be repaired so booked with Halliwell Jones Mini & MOT was £15 cheaper
24 August 2026
Service from Naz was just perfect
24 August 2026
It was all very good except I was given two different costs from the initial phone call to a courtesy call I received the day before my visit. The cheaper initial cost was honoured.
24 August 2026
Friendly excellent service
23 August 2026
Very professional and pleasant experience
22 August 2026
The service once I spoke with a person was excellent but your pretend real but automated answering service was apalling. It would not let me cancel the appointment and said someone would ring me back but nobody ever did.
19 August 2026
Tom was excellent - however the receptionist ( black hair - 2 desks in ) was totally rude, appalling attitude so much so I had to speak to a manager . This is the second time she has been rude , raising her hand to me saying not to speak to her !
19 August 2026
Lovely people, great service. But unfortunately, the MOT machine broke so couldn't be done which means I need to drive down again and take time off work.
18 August 2026
They did the job as required, no complications and more than helpful.
18 August 2026
Waited for nearly an hour as mini not informed drop off location changed but once in service team were fab
18 August 2026
Fantastic waiting area. Saturday Booking Clerk was so friendly too. Choice of refreshments and viewing area perfect. Thank you ??
17 August 2026
When booking the vehicle in I visited the dealership but the service advisor missed of an item that was required so I got call during the day to ask if I wanted this work done not a problem but should have been handled properly
17 August 2026
Great service
17 August 2026
Fantastic service everytime I visited the centre. Freya was very friendly , helpful & knowledgeable. Thank you Freya!
14 August 2026
Due to replacement part my car was booked in on two occasions. Even though staff were accommodating I still found the experience was not as efficient as previously noted and waiting time was not as expected of Williams in the past.
14 August 2026
The service was well organised with all staff keeping myself updated to where my vehicle was and what was happening. Communication sent was efficient and made the check in process smoothly. Car serviced and returned as quickly as possible.
13 August 2026
Everything went to plan and as expected.
12 August 2026
Services times could be better targeted when advance booked. A 3hr wait at the garage when you don't live close is too long.
12 August 2026
They brought my appt forward as requested and everything went very smoothly. Special thanks to Dawn Cauldwell for going above and beyond with her amazing kindness.
11 August 2026
Sam was great on the day. It appears some appointments
10 August 2026
Good service
10 August 2026
Fantastic service, i was an emergency and i was dealt with quickly and efficiently
10 August 2026
Staff were kind and considerate
07 August 2026
Very friendly and helpful
FIND Williams Stockport.
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 0161 477 5500
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 0161 477 6000
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
01 November 2026
I could not have been treated better, Alisha was brilliant from start to finish. I felt she understood my needs and carefully talked me through all the options and kept me regularly updated with the progress.