About Your Local MINI Retailer | Williams Stockport

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

143 ratings and 111 comments received in the last 90 days.

15 March 2026

Tom spent time going through all the options, benefits of a mini. Test drive for myself and husband. We then both bought one.

12 March 2026

The experience was seamless and everything went smoothly

12 March 2026

The whole process was smooth and well organised. The staff were friendly, helpful, and kept me informed throughout. They made the experience easy and enjoyable, and I felt well supported from start to finish.

11 March 2026

Excellent communication and customer care Tom went above and beyond to come in on his day off to handover

11 March 2026

I just called into Williams Stockport to enquire regarding changing my mini in Dec time and Tom Scholey was very helpful and booked me in to go back and see him properly about it. Which I did. It was so smooth and easy to purchase the new mini.

10 March 2026

Good sale and handover

10 March 2026

I don't wish to express this on here. I prefer to speak to an individual

10 March 2026

Clear information, in no way pushy sales, always arranging things at my convenience and in my own pace

08 March 2026

Really pleased with the service , nothing was to much trouble, they explained everything , to us , and would recommend you to friends and family

07 March 2026

Excellent,Alisha was very knowledgable and kept me up to date with when the vehicle was arriving. She is a true professional and made me feel like family.

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06 March 2026

Great service from Stockport Mini. Alisha was great to deal with, very friendly and enthusiastic about the brand and worked hard to find me a great deal on my perfect mini. She really seems to care about making her customers happy.

03 March 2026

Huge thanks to Ben Harris at MINI for arranging our 2nd MINI lease! Professional, knowledgeable and incredibly helpful throughout. He made the whole process smooth and stress-free. Highly recommend!

25 February 2026

Great service, felt looked after from start to finish.

24 February 2026

Helpful and friendly, answered every question i had and explained everything i needed to know without just listing things, Alisha progressed all the way through the sale, keeping me informed at all times, in a friendly and professional way.

21 February 2026

I was kept informed throughout the whole process even when there were delays. Alisha kept on top of everything and always made sure I was in the know.

19 February 2026

Dealing with Alesha, Jake and Mark was a joy. All very knowledgeable, professional and made the whole experience a pleasure.

19 February 2026

Alicia was great and kept me updated regularly

18 February 2026

Excellent communication throughout, explained process fully

17 February 2026

It was all very straightforward.

16 February 2026

Timely helpful friendly service. Issues we had were promptly resolved.

14 February 2026

Car arrived on time on date suggested at time of order. Alicia, the sales representative kept us updated regularly on the order status. She was friendly and efficient and made the whole process really stress free. Everything was clearly explained.

03 February 2026

Naz was very informative and friendly

02 February 2026

Great staff and product

31 January 2026

I am a returning customer to Williams and have bought 5 of my last 7 cars from you. The experience has always been a pleasant one from walking into the dealership to driving away! Alesha was very knowledgeable and straightaway understood my needs.

30 January 2026

Ben kept me informed throughout the whole process and quick to respond to any questions I had. Although the wait time on the car was longer than initially expected, I was kept up to date and had great support.

28 January 2026

Professional, friendly service

27 January 2026

Everything was great from start to finish, all the staff were really friendly and helpful

26 January 2026

From the moment I walked in to enquire I was greeted with positive and helpful support. I was listened to for exactly what I was looking for and could afford. Ben was extremely informative and helped me leave feeling excited and prepared.

22 January 2026

From start to finish the service from Mini at Stockport was fantastic. Freya our sales rep was brilliant not pushy worked with our needs and found the right car and deal. Brilliant. We connected well with Freya from the start.

17 January 2026

Comprehensive information and relevant updates.Continued efforts to locate the required vehicle

14 March 2026

Professional and curtious service.

14 March 2026

I was informed that my car would be cleaned and vacuumed inside. This didn't happen. My car was covered in water/soap splash marks afterwards, as if another car had been cleaned nearby.

12 March 2026

Delivered everything as promised

11 March 2026

Excellent service and professionalism

10 March 2026

Great service

09 March 2026

Nice people work done welll

09 March 2026

Prompt and good communication throughout from Richard.

08 March 2026

Everything done that it was booked in for

08 March 2026

Quick and easy drop off and pick up. Email and text with full break down of service and costs.

07 March 2026

Seen very quickly by a very nice man (hope he is ok after his fall!), looked after well by the standing ladies, pleasant area to wait

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07 March 2026

Very helpful and informative staff

07 March 2026

Because I was asked too.

05 March 2026

Brilliant service throughout the whole process and I am very happy with my car and exposed I had purchasing it

04 March 2026

Richard was the service contact for my recent visit and was very helpful and flexible. I was down as a "while you wait" appointment, but I arrived a few hours early, and he quickly made sure that I was his priority and got me booked in!

04 March 2026

Lovey staff. Very welcoming and attentive. Nice waiting area with nice refreshments.

03 March 2026

Very happy with the whole experience.

03 March 2026

My car has a fault that should have been picked up in MOT, I made them aware of warning when I picked car up and felt fobbed of to get rid of me, rather than keeping my car in for further investigation.

01 March 2026

It was very efficient and the staff were very welcoming.

01 March 2026

Love MINI

26 February 2026

Please see below

25 February 2026

Service and staff ok, on line booking I couldn't complete it as it would not recognise my on line signature after multiple attempts

25 February 2026

I booked my car in with a fault that was around the car charging port door that was open - I booked the car in expecting this car to be back to be around 16:30 - however I received a phone call around 15:00 to state that they didn't have the part

24 February 2026

Booked car in, requested work was done & vehicle was ready for pickup at agreed time.

23 February 2026

Everything I asked for was done

23 February 2026

I was satisfied with the work carried out but was dissatisfied with the booking of my appointment. I had written confirmation of the date and time but it wasn't booked in on your system. Luckily there was a cancellation so my car was able to be done.

23 February 2026

Work carried out excellent

23 February 2026

Easy drop off and pick up. Kept informed during the day and able to pick my car up at a convenient time to me.

21 February 2026

Good communication of where everything is up to. Friendly staff Good environment

21 February 2026

Very easy to arrange and really helpful staff when I dropped off my car and picked it up

20 February 2026

Richard was very professional and kept me well informed.it was a very good experience

19 February 2026

Kept informed, easy check in and out, car cleaned

18 February 2026

Good service and friendly staff.

18 February 2026

Very efficient service

17 February 2026

The centre itself is absolutely beautiful and so welcoming with everything you could need and ask for while waiting. Everyone was so lovely and helpful too.

17 February 2026

Centre was great, staff helpful. I'd take 1/2 star off if that was an option because I had to wait longer than expected. I'd decided to book a wait appointment and was told it would be 1 - 1.5 hours but was 1 hr 45.

15 February 2026

Everything was done & staff are very helpful

15 February 2026

Comfortable waiting area and helpful staff.Work done quickly and advise for future

15 February 2026

Emma was phenomenal!! I was in a rush as my daughter had an appt, the receptionist asked a man on an empty desk to help me who was "too busy" (not the best start) however Emma swooped in with the real "customer first" approach. She was amazing.

12 February 2026

Ten out of ten

12 February 2026

Fast check in with new system. Good communication throughout the day. Cheerful staff.

10 February 2026

Richard was polite and attentive, as were all of the staff. The MOT was completed promptly, and the refreshments in the showroom were excellent while I waited.

10 February 2026

Very welcoming and friendly

09 February 2026

First class service from the moment I walked through the door. The centre was very clean and bright

08 February 2026

Good service provided by mark pennington

08 February 2026

excellent service

07 February 2026

No problems with the service of the vehicle. Was disappointed that we booked online for 10:00am, it was changed to 09:10 am, booked it to pick up st 16:00 hrs, was told to collect at 17:00 hrs, eventually ready at 17:15.Online booking not good

05 February 2026

I would have preferred to pay online with my credit card rather than bank transfer

04 February 2026

Heater faulty. Not a fault I would expect at less than 3 years. Problem dealt with under warranty - as expected. Hand over and hand back procedures at Williams Stockport are poor

03 February 2026

Arranging for tyre repair and bringing car to garage -completely satisfied. Repair disappointing-had to return car following day to sort. Expressed disappointment-still waiting for call back from Service Manager-dissatisfied!

03 February 2026

I have taken my car in twice now. Both times I was promised a valet. Both times I didn't get one. Not cool!

02 February 2026

Great and informative service from start to finish, really appreciate that my car was charged for me whilst there

02 February 2026

Good service just a little disappointed car was valeted

01 February 2026

All work carried out as planned and completed earlier than expected. Kept informed throughout by Amrit, who was professional and friendly.

31 January 2026

It was a warm welcome

31 January 2026

Service appears to have been competently carried out, car was cleaned, communication was good, staff were friendly, seating area was pleasant

29 January 2026

Mini Stockport was absolutely shocking Due to a number of reasons after ample opportunities to fix the problems with my car they told me just to reject it as nothing else could be done

27 January 2026

Joe was very helpful and caring all along, actively kept me updated of the status. Really grateful that Joe and the service team endeavored to repair my car that I could collect my car before the scheduled time. Really appreciate it! Great work!

26 January 2026

Sam was friendly efficient and informative

25 January 2026

Everything went smoothly

25 January 2026

I'm very happy with mini service. Always kept up to date with what's happening.

25 January 2026

Dawn who dealt with me was so lovely, I'd had a really tough morning when I dropped my car off, she even emailed me to check on me. My car wasn't ready so she was able to find me a courtesy car which was so helpful. She was so lovely and it helped!!

24 January 2026

The service was carried out fine to my knowledge under my service plan. The car wash was broke this day I was told my car would be vacuumed but it wasn't. No time to go back in to let them know. So I missed out on ca washed finally and vacuum.

20 January 2026

There were no parts available, causing delays and demonstrating a lack of attention to details

18 January 2026

Because the staff were friendly & I could sit in waiting area with a brew, also I liked the video they sent me with minor problems

17 January 2026

Firstly you have sent this survey to my old email address so haven't updated records as requested repeatedly. Dropped car off before 10am for MOT. Still not been done by 3.15pm then couldn't finish what was needed. Not enough characters left to say.

16 January 2026

Mini always go above and beyond

16 January 2026

In for service & MOT. All went as planned. In addition, we purchased a new service contract from a really helpful employee who went out of her way to support us. Very satisfied customer.

15 January 2026

Great reliable & efficient service.

13 January 2026

Courteous staff and work completed within the specified time. Also comfortable seating and snacks whilst I waited

12 January 2026

Great service and professionalism.

03 January 2026

I had to do the self key drop off which felt quite long- it asked me if I wanted my car washed and vacuumed after it's MOT, I selected yes and it hadn't been done so not sure why there was an option for this ?

01 January 2026

Staff friendly but service department feels disconnected from Mini sales. Car is never cleaned after fixing. Would have liked more proactive compensation offers. No courtesy car available but taxi offered.

28 December 2025

Easy to check in for service, updates during the day via text and a great little area to sit and relax if you're staying to wait. Lovely, attentive staff.

28 December 2025

Terrible Have had the car 11 months and have sales calling me saying the car is almost 3 years old and would you like to come in and see you about a new car ?????

28 December 2025

Requested a curtesy car wash and didn't happen

28 December 2025

I was very satisfied

24 December 2025

Staff were great and waiting area is good - could comfortably work while I waited.

23 December 2025

The 3 members if staff that I dealt with were all professional and well mannered, from the arrival in the car park and being shown the ideal place to park by Dean, to the technician (Craig) and service advisor (Dawn) that greeted me in the showroom.

23 December 2025

See above. Having just renewed my Mini extended warranty I will keep the car a bit longer and before the next service becomes due look at Halliwell Jones which is much closer.

21 December 2025

Richard was fantastic. Listened to our problem we had with the car and it was resolved in a waiting apt slot.

21 December 2025

One slight shortfall the car was washed on return but the footwells were not vacuumed as requested.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Williams Stockport.

Address

Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

0161 477 5500

Map

Areas served

Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale

View map

Address

Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

0161 477 6000

Map

Areas served

Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale

View map