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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
181 ratings and 152 comments received in the last 90 days.
03 May 2026
Excellent service. Ben was excellent
03 May 2026
Jake was very helpful
29 April 2026
Got all the information I needed without any pressure. Explored numerous options and everything explained very clearly.
28 April 2026
I was kept up to date, no concerns all went to plan.
28 April 2026
Excellent experience from start to finish. The sales advisor Freya was absolutely brilliant
27 April 2026
Unfortunately I am still awaiting payment from my part exchange despite my old car being listed for sale. My trade in was 22nd April and as of today's date 27th April no funds have been received in my bank.
26 April 2026
Alisha was amazing from start to finish
24 April 2026
Helpful salesman
23 April 2026
Polite and attentive sevice
19 April 2026
Absolutely amazing from order to handover. Kept up to date and everything was explained very well. Alisha Lane was fantastic, and went out of her way to accomodate my wife's disability and was very attentive to her needs as well.
17 April 2026
It's a great car
17 April 2026
Jake was really helpful and knowledgeable.
16 April 2026
Sales rep Alisha was more than helpful, she knew everything about the model I was looking at. Alisha kept me informed throughout the wait period and delivery went very well. I got my car earlier than expected which was an added bonus.
15 April 2026
I was extremely satisfied with my experience at Williams Stockport Mini. The service was outstanding from first point of contact with Naz and communication with Mark was exceptional throughout the process. Aftercare has been excellent. Thankyou.
13 April 2026
Extremely satisfied.. Good communication and customer service .. Alisha was amazing explained everything stage by stage ..
11 April 2026
Fully invested with my salesperson Alisha Lane, who went above and beyond to help me, regular contact with information about my purchase, and very knowledgeable about the product. I cannot recommend Alisha highly enough.
08 April 2026
Quick responses. Easy to deal with. Super quick delivery
06 April 2026
Naz was really helpful from meeting her on the forecourt to driving away in my new car .
04 April 2026
I am a returning customer after leaving for one year, couldn't be happier at the service I have received and package for my brand new countryman
03 April 2026
Kept up to date in regards with everything from start to finish with our order. Very happy with the help we received
03 April 2026
Customer Sales Advisor Alisha was first class from beginning to end.
03 April 2026
It won't let me give any stars but completely satisfied with the entire experience. 5 stars
31 March 2026
Naz very friendly, efficient, informative and helpful. All of the staff at Williams were very helpful.
30 March 2026
It was such a speedy service, my car works brilliantly, an any minor issues I've had where I haven't understood something I've gone back and they've helped me straight away, super happy.
30 March 2026
Alisha at Stockport Mini was brilliant. Very welcoming from the first call when looking to arrange a test drive through to answering all my questions about the spec, timing, advice etc. Excellent from start to pick up appointment.
29 March 2026
Always helpful
27 March 2026
Couldn't be more helpful
26 March 2026
Very friendly staff, great communication. Very helpful throughout the process.
25 March 2026
Straightforward purchases, all my questions were answered quickly and professionally. All the car features were explained clearly and at a good pace, by Ben. Nothing was too much trouble for him, a very pleasant experience from start to finish.
25 March 2026
Very satisfied. Everyone was extremely helpful, gave time to ensure I understood the process and worked around my busy work schedule.
24 March 2026
Mini Stockport was amazing from start to finish
24 March 2026
Excellent communication leading up to handover. I was given a warm welcome on the pick up day and given a thorough explanation of the new vehicle by Freya.
24 March 2026
Good communication, Tom was very helpful and my car arrived earlier than expected! I am very happy with my new car.
24 March 2026
Jake served me and ensured I was informed throughout the process via email and calls , he helped when I had questions. He was Very patient .
23 March 2026
Sales person was exceptional
18 March 2026
Tom was great! Took the time and care to ensure I was satisfied.
18 March 2026
My overall experience whilst purchasing my car was amazing, have no complaints at all it was a lovely experience
17 March 2026
Wasn't given much options, staff was rude and felt belittled because I was a mobility customer staff need better training and to understand that there are many many companies that participate in the scheme so they need to make everybody feel welcome
15 March 2026
Tom spent time going through all the options, benefits of a mini. Test drive for myself and husband. We then both bought one.
12 March 2026
The experience was seamless and everything went smoothly
12 March 2026
The whole process was smooth and well organised. The staff were friendly, helpful, and kept me informed throughout. They made the experience easy and enjoyable, and I felt well supported from start to finish.
11 March 2026
I just called into Williams Stockport to enquire regarding changing my mini in Dec time and Tom Scholey was very helpful and booked me in to go back and see him properly about it. Which I did. It was so smooth and easy to purchase the new mini.
11 March 2026
Excellent communication and customer care Tom went above and beyond to come in on his day off to handover
10 March 2026
I don't wish to express this on here. I prefer to speak to an individual
10 March 2026
Clear information, in no way pushy sales, always arranging things at my convenience and in my own pace
10 March 2026
Good sale and handover
08 March 2026
Really pleased with the service , nothing was to much trouble, they explained everything , to us , and would recommend you to friends and family
07 March 2026
Excellent,Alisha was very knowledgable and kept me up to date with when the vehicle was arriving. She is a true professional and made me feel like family.
06 March 2026
Great service from Stockport Mini. Alisha was great to deal with, very friendly and enthusiastic about the brand and worked hard to find me a great deal on my perfect mini. She really seems to care about making her customers happy.
03 March 2026
Huge thanks to Ben Harris at MINI for arranging our 2nd MINI lease! Professional, knowledgeable and incredibly helpful throughout. He made the whole process smooth and stress-free. Highly recommend!
25 February 2026
Great service, felt looked after from start to finish.
24 February 2026
Helpful and friendly, answered every question i had and explained everything i needed to know without just listing things, Alisha progressed all the way through the sale, keeping me informed at all times, in a friendly and professional way.
21 February 2026
I was kept informed throughout the whole process even when there were delays. Alisha kept on top of everything and always made sure I was in the know.
19 February 2026
Alicia was great and kept me updated regularly
19 February 2026
Dealing with Alesha, Jake and Mark was a joy. All very knowledgeable, professional and made the whole experience a pleasure.
18 February 2026
Excellent communication throughout, explained process fully
17 February 2026
It was all very straightforward.
16 February 2026
Timely helpful friendly service. Issues we had were promptly resolved.
14 February 2026
Car arrived on time on date suggested at time of order. Alicia, the sales representative kept us updated regularly on the order status. She was friendly and efficient and made the whole process really stress free. Everything was clearly explained.
05 May 2026
Customer service very good
04 May 2026
Skillful pleasant staff and good coffee !
03 May 2026
Friendly staff. Always helpful.
03 May 2026
Friendly straight forward service. Drop off was easy and ready on time
02 May 2026
Really helpful staff . Great service and a very quick MOT while I waited. Car washed and vacuumed which I really appreciated
29 April 2026
Everything carried out on time
27 April 2026
Polite helpful and kept us updated appropriately.
26 April 2026
on time
24 April 2026
Fantastic service as always. Kept me informed of the progress throughout the day. My car was retuned beautifully clean and polished
24 April 2026
Felt like I had to ring up constantly to get updates on my only to be made aware of additional problems every day it was in the centre
21 April 2026
Excellent customer service and facilities
20 April 2026
The staff were friendly, the environment was pleasant for working, the problem with the service (a missing part) was resolved
19 April 2026
Quick service and reasonable price
19 April 2026
Slow puncture not resolved . Happy with everything else
17 April 2026
Small computer problem solved quickly and efficiently
15 April 2026
First class service from start to finish. Had a query which as always Andy P dealt with superbly, very helpful, patient & customer focused.
15 April 2026
I found everyone to be very polite and courteous and was well pleased with the service I had on the mimi.
15 April 2026
Booking was carried out online. All work was completed ahead of schedule and updates given throughout.
15 April 2026
No loan car ready on arrive, eventually was given car to use, apart from that everything was ok. Car parking can be difficult.
14 April 2026
Friendly staff. Kept up to date with progress of work being carried out on my vehicle. Comfortable waiting area.
14 April 2026
Helpful and friendly throughout my visit.
14 April 2026
.
13 April 2026
Service was good, price was expensive.
09 April 2026
Happy with service. Valet wasn't good though.
09 April 2026
The staff were very helpful as i required my car to be ready for a certain time and it was all sorted within the time i asked for!
08 April 2026
I was happy with Amrit's service.
06 April 2026
The service was efficient and free health check on the car was appreciated. However I did not receive any email confirming that the EGR recall had been completed successfully.
04 April 2026
Great advice and reactiveness to all my queries
31 March 2026
Cheaper than originally quoted.
30 March 2026
Seen on time, repair completed within the time I was quoted. Richard was friendly and kept me updated
29 March 2026
Very easy drop off and pick up service. Quick too.
28 March 2026
Quick & efficent
28 March 2026
Everything dealt with, valeted as well!
26 March 2026
It's was a repeat visit after having the car in on Monday it developed new faults after pick up even though the car passed its MOT and had a clear health check up. Upon this visit two days later I'm being told there are red faults.
25 March 2026
Staff were extremely friendly and helpful and kept me informed every step of the way
23 March 2026
Very efficient
23 March 2026
First time been since combined with BMW, expectations were high as mini have always had outstanding customer service. Felt it was a little disjointed, greeted and left waiting around. Once I was sat down with richard cannot fault his interaction.
23 March 2026
AS ALWAYS, I WAS TOLD WHAT WAS HAPPENING WITH MY CAR AND RICHARD WAS EXTREMELY HELPFUL AND I HAD NO FEAR ABOUT WHAT WAS DONE AND I ALWAYS GO TO WILLIAMS IN STOCKPORT
23 March 2026
The team were very helpful and attentive.
23 March 2026
Richard was very helpful and kept me up to date with where my car was up to.
23 March 2026
MOT cheaper than last year Was kept abreast of what was happening Car well cleaned
23 March 2026
Satisfied with the service and human interaction, however, the fault still exists.
20 March 2026
Great service thanks
20 March 2026
Friendly staff, service was done within 1.5 hours and I got a complimentary breakfast
19 March 2026
Excellent service, my wife stated that the service person who dealt with her was very helpful.
18 March 2026
Richard was excellent. Friendly and efficient. I'll contact him to take out the service package as I feel that I will be looked after.
18 March 2026
Everything went smoothly
17 March 2026
Staff very friendly, polite and informed me of all steps of service done. Health check sent to my phone to view and discused with me.
17 March 2026
Very good service from all staff from booking the appointment, attending the appointment and getting the job sorted. All staff were very courteous and very helpful.
16 March 2026
Already done this online and over the phone and it's getting tedious now.
16 March 2026
Kept me informed where my car was up to while the car was at the garage
16 March 2026
Every so helpful and professional.
16 March 2026
Very friendly and helpful from all the staff
16 March 2026
work done and completed efficiently
14 March 2026
I was informed that my car would be cleaned and vacuumed inside. This didn't happen. My car was covered in water/soap splash marks afterwards, as if another car had been cleaned nearby.
14 March 2026
Professional and curtious service.
12 March 2026
Delivered everything as promised
11 March 2026
Excellent service and professionalism
10 March 2026
Great service
09 March 2026
Nice people work done welll
09 March 2026
Prompt and good communication throughout from Richard.
08 March 2026
Quick and easy drop off and pick up. Email and text with full break down of service and costs.
08 March 2026
Everything done that it was booked in for
07 March 2026
Because I was asked too.
07 March 2026
Seen very quickly by a very nice man (hope he is ok after his fall!), looked after well by the standing ladies, pleasant area to wait
07 March 2026
Very helpful and informative staff
05 March 2026
Brilliant service throughout the whole process and I am very happy with my car and exposed I had purchasing it
04 March 2026
Richard was the service contact for my recent visit and was very helpful and flexible. I was down as a "while you wait" appointment, but I arrived a few hours early, and he quickly made sure that I was his priority and got me booked in!
04 March 2026
Lovey staff. Very welcoming and attentive. Nice waiting area with nice refreshments.
03 March 2026
My car has a fault that should have been picked up in MOT, I made them aware of warning when I picked car up and felt fobbed of to get rid of me, rather than keeping my car in for further investigation.
03 March 2026
Very happy with the whole experience.
01 March 2026
It was very efficient and the staff were very welcoming.
01 March 2026
Love MINI
26 February 2026
Please see below
25 February 2026
Service and staff ok, on line booking I couldn't complete it as it would not recognise my on line signature after multiple attempts
25 February 2026
I booked my car in with a fault that was around the car charging port door that was open - I booked the car in expecting this car to be back to be around 16:30 - however I received a phone call around 15:00 to state that they didn't have the part
24 February 2026
Booked car in, requested work was done & vehicle was ready for pickup at agreed time.
23 February 2026
Everything I asked for was done
23 February 2026
Easy drop off and pick up. Kept informed during the day and able to pick my car up at a convenient time to me.
23 February 2026
Work carried out excellent
23 February 2026
I was satisfied with the work carried out but was dissatisfied with the booking of my appointment. I had written confirmation of the date and time but it wasn't booked in on your system. Luckily there was a cancellation so my car was able to be done.
21 February 2026
Good communication of where everything is up to. Friendly staff Good environment
21 February 2026
Very easy to arrange and really helpful staff when I dropped off my car and picked it up
20 February 2026
Richard was very professional and kept me well informed.it was a very good experience
19 February 2026
Kept informed, easy check in and out, car cleaned
18 February 2026
Very efficient service
18 February 2026
Good service and friendly staff.
17 February 2026
Centre was great, staff helpful. I'd take 1/2 star off if that was an option because I had to wait longer than expected. I'd decided to book a wait appointment and was told it would be 1 - 1.5 hours but was 1 hr 45.
17 February 2026
The centre itself is absolutely beautiful and so welcoming with everything you could need and ask for while waiting. Everyone was so lovely and helpful too.
15 February 2026
Comfortable waiting area and helpful staff.Work done quickly and advise for future
15 February 2026
Everything was done & staff are very helpful
15 February 2026
Emma was phenomenal!! I was in a rush as my daughter had an appt, the receptionist asked a man on an empty desk to help me who was "too busy" (not the best start) however Emma swooped in with the real "customer first" approach. She was amazing.
FIND Williams Stockport.
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 0161 477 5500
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
Address
- Kings Reach Business Park, Yew Street, Stockport, SK4 2JZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 0161 477 6000
Stockport as well as surrounding areas including High Peak, Hyde, Altrincham and Sale
06 May 2026
Naz, the sales assistance was excellent and very informative and a pleasure to deal with.